HealthCall Care Coordination Platform with Patient Monitoring
To accomplish these goals, Cunningham turned once again to HealthCall. “Having used the HealthCall platform extensively in the past, we knew this solution would help us reach the Triple Aim,” Cunningham explained.
Although the Triple Aim objective could cause tension between the goals, Cunningham held an uncompromising mandate to ensure that patient care remained at the center of their focus. In order to keep cost in line while achieving the expected outcomes, the use of innovative technology such as automated assessments was used. The patient experience was enhanced as patients responded to the assessments at their convenience which was closely monitored by the team. Patients viewed these as an extension of care between their visits.
Starting with a HealthCall COPD Care Plan, Cunningham worked with HealthCall to design a program unique to them utilizing best practices. Managing patients with complex Chronic Obstructive Pulmonary Disease (COPD) is demanding and there are profound differences between in-hospital care and in-home care. Cunningham shared, “Our team and the technology had to be flexible enough to provide for best practices and hospital guidelines while balancing individual patient needs and multiple co-morbidities”.
The diligent work that Cunningham and team put in to the initial design of the program delivered on the goals of Triple Aim however the easy ability to make changes to the program along the way was a crucial benefit HealthCall was able to provide. During the launch of this program, Cunningham and her team saw opportunities for improvement both clinically and operationally which led to better financial efficiency and patient experience. Cunningham was committed to constant improvement and HealthCall made that easy for her to accomplish. “HealthCall is great to work with,” Cunningham exclaimed.