HealthCall Live

Our live calls help manage your patients…

 

Post-discharge, population health, transitional care, chronic care management, surveys, and scheduling.

HealthCall brings together the patented and proven HealthCall platform with our Care Specialists who provide a personal touch when calling your patients.

Our experienced Care Specialists work as an extension of your care team helping you more effectively manage post-discharge calls and patient communications.

  • Clinical relationship management training
  • Five years minimum experience
  • Administrative and clinical expertise
  • 100% On-shore, neutral dialect
  • Client-directed dialog and protocols

Achieve Better Outcomes

Increase Revenue

Improve Operational Efficiency

Maximize Patient Loyalty


Custom Programs
Whether you are looking for help following up with patients post-discharge or managing patients with chronic disease, we will with you to design custom programs based upon your needs and workflows.

Realtime Call Center Management
Monitor the progress of your live calls in realtime via the HealthCall cloud-based platform on your laptop, tablet, or smartphone. The dashboard is fully interactive; click on any data point to view underlying metrics and related patients. You can easily track progress by program, group, day, week, month, etc.

  • Monitor all call center activities in real-time
  • Listen to full audio of patient encounters
  • Access operations on your laptop, tablet, or smartphone
  • Personalize your alerts and notifications
  • Track daily metrics and outcomes via the interactive dashboard

Encounter Management
HealthCall Encounter Management tools guide our Care Specialists in following best practices ensuring the quality outcomes you expect.  These tools employ dialog prompters, decision support tools, flexible data entry forms, narration capture, and action items, which all work together to enable a higher level of quality care.  Learn more.

Our experienced and knowledgeable Care Specialists deliver seamless solutions for clinical and administrative calls.  See how we can transform the way your team delivers care. Request a demo today.

At a Glance

HealthCall Live™

  • Live calling by Care Specialists experienced in administrative and clinical workflows
  • Care Specialists trained in clinical relationship management (establishing rapport, building relationships, empowering patient self-care, etc.)
  • Professional encounter management tools that foster quality outcomes
  • Proven Care Plans and thousands of assessment questions
  • Robust cloud-based platform and realtime interactive dashboard
  • Automated assessments and reminders via HealthCall APR™ (phone, text, email, and US Mail)
  • Custom programs designed for your needs and workflows

Let us show you HealthCall in action.