Healthcall, LLC - An advanced system of information management and communications technologies designed to provide better, more informed communication between patients and their healthcare providers.

is designed to measure the link between the quality of a provider’s patient relationships and their growth prospects.

Loyalty expert Fred Reichheld's most recent book, The Ultimate Question, offers the missing link of the metrics that hold staff accountable to generate loyal customers.

The key he states is elevating customer metrics to the same level of rigor and importance as financial metrics like revenue growth or return on equity. The best way to accomplish that? Using one simple question based upon the likelihood that the respondent will recommend your services to another family member, friend, or colleague.

enables providers to track the likelihood of gaining referrals or propagating complaints, producing a clear measure of how patients rate the quality of service provide by the practice.

Bain & Company analysis shows that sustained value creators (companies that achieve long-term profitable growth) have scores two times higher than the average company. And that leaders outgrow their competitors in most industries - by an average of 2.5 times.

By surveying systematically, empowering front-line staff to make changes in response to what they hear, and by linking results to employee rewards, providers can tell the difference between good profits and bad. Providers can manage for patient loyalty and the growth it produces just as rigorously as providers now manage their finances.

is a new and proven method of measuring patient satisfaction and the likelihood of gaining referrals or propagating complaints.

is monitored over time. Negative trend alerts are generated so that corrective action can be made quickly to help minimize impact and repercussions. Reports identify positive trends to help build upon improvements and reward contributing behaviors.

is an operations tool for managing day-to-day decisions with objective metrics. Change is constant within health care. Some changes are benign while others, even seemingly small changes, can have a significant impact on the patient’s experience. Care professionals now have the insight needed to manage and grow their practice based upon the changes that foster referrals and build dedicated patients.

satisfaction surveys provide physician groups an excellent means to more fluently communicate with their patients and improve quality of care.

The patent pending HealthCall Automated Patient Response™ technology represents the next generation for collecting patient satisfaction information. HealthCall® delivers greater unbiased accuracy in survey results without requiring staff involvement or effort. Results are available in real-time via the secure, HIPAA-compliant web-base interface.

• Loyalty Management. Objective loyalty measures provide decision support to identify changes that create a positive patient experience and reward contributing behaviors..
• Continuous Monitoring. Alerts are generated when scores trend outside limits so that corrective action can be taken quickly.
• Secure and Compliant. Anonymous survey method for patients and secure, HIPAA-compliant web-based access for providers.
• Greater Accuracy. Avoid results that can be biased or taken from unreliable statistical samples. Request our white paper to learn more about our truly randomized selection process.
• Go Green. The eco-friendly automated outreach methodology has a paperless advantage to help protect our planet and reduce cost.
• Eliminate Staff Involvement. Avoid the expense and time commitment of collecting satisfaction data that relies on the paper-based survey method and can often disrupt office workflow.