Healthcall, LLC - An advanced system of information management and communications technologies designed to provide better, more informed communication between patients and their healthcare providers.

HealthCall® provides administrative relief by reducing non-value adding activities and at the same time provides a more convenient experience for patients.

Reducing activities that expend time and money but do not contribute to service or value is one of the challenges that many administrators face. With HealthCall®, leaders are able to limit the unnecessary resources expended on wasted efforts, while at the same time, improving the quality service and care.

Sophisticated HealthCall technology automates routine interactions and complex workflows between patients, providers, and payers. HealthCall solutions incorporate multiple outreach modalities including voice, email, text messaging, web, facsimile, and physical letters (delivered via the United States Postal Service). All communications are confirmed with standardized documentation, audit trails, and transaction management.

Using HealthCall® for patient outreach reduces the amount of time necessary to reach larger patient populations. At the same time, due to the automated system, the number of errors are also reduced.

HealthCall® can integrate with most existing systems and does not require a complex interface.

Quality administrative outreach is a crucial part of health care. HealthCall® makes it possible.

Example Solutions

Appointment Reminders: The Appointment Reminders module helps improve office productivity, saves company time, and decreases the number of missed patient appointments by establishing an effective automated patient notification system.

Patient Satisfaction Surveys: Going well beyond traditional paper-based surveys, HealthCall patient satisfaction surveys measure the link between the quality of a provider’s patient relationships and their growth prospects. LoyaltyScore^TM enables providers to track the likelihood of gaining referrals or propagating complaints, producing a clear measure of how patients rate the quality of service provide by the practice. LoyaltyScore^TM is an operations tool for managing day-to-day decisions with objective metrics. Care professionals now have the insight needed to manage and grow their practice based upon the changes that foster referrals and build dedicated patients.

Courtesy Notifications: Courtesy notifications are one-way communications in nature, letting patients know the outcomes of lab results, change of hours, staff changes, etc.

Supply Replenishment: Durable medical equipment providers use HealthCall to contact patients periodically, based upon insurance criteria, asking to refill needed supplies such as CPAP hoses, filters, pads, and masks. Orders for nutritional supplements and medications can also be process via HealthCall.

Insurance Verification: Patients are constantly changing insurance providers. HealthCall provides a means of verifying the insurance carrier prior to the patient’s appointment to avoid incorrect billing and delays in receivables.

Learn more about Medical Communications.