Healthcall, LLC - An advanced system of information management and communications technologies designed to provide better, more informed communication between patients and their healthcare providers.

HealthCall Direct^TM is a companion solution to HDMS (Healthcare Data Management System by Universal Software Solutions, Inc.) answering the need for staying in touch with patients, refilling supplies, and meeting compliance requirements.

HealthCall Direct^TM provides real-time population management tools and intelligent patient outreach to automate the routine interaction necessary within a variety of homecare provider services.

Access All Functionality Directly within HDMS

• Increases staff efficiency, eliminates repetitive tasks
• Increases patient loyalty and clinical outcomes
• Easy to implement, highly scalable and secure

Integration Highlights

A robust integration seamlessly connects HDMS and HealthCall with the chief aim of eliminating double entries and staff involvement.

• Real-time interaction quickly exchanges information between solutions.
• New patient setups are completed automatically from HDMS without extra operator effort.
• Compliance documentation is accessed directly within HDMS and is dynamically created and updated during the outreach process.
• Health assessment questions are customizable within HDMS, which HealthCall then communicates to the patient and collects their response.
• Patient status (active, suspended, terminated) is dynamically maintained within HealthCall without additional staff involvement.
• The supply reorder cycle does not require ANY operator involvement and is driven by the patient's responses as received by HealthCall.
• Using Dropship Orders from HDMS and VendorLink, reordering of supplies nearly eliminates operator involvement from the point the order is requested through billing the insurance. No inventory products are touched and no manual paperwork is generated.
• All supply reorders are automatically created in HDMS as unscheduled orders and follow the normal business workflow for delivery.
• Exceptions are managed, assigned, and worked within the Operator Tasks feature of HDMS.
• Automatic history notes and audit tracking are created within HDMS for every interaction that occurs with HealthCall.

Advanced Patient Outreach

• Automates supply replenishment and compliance tasks
• Eliminates staff involvement in reorder processing
• Enables management-by-exception, saving time
• Schedules proactive compliance outreach
• Creates patient-specific customizable care plans
• Supports a broad range of homecare services
• Maintains full transaction documentation, tracking, and history
• Contacts patients via multiple phone numbers, email, text/sms, web, fax, and postal mail