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Improving Quality While Reducing Costs
The US health care systems struggles with escalating cost while at the same time embraces quality improvement initiatives. The growing burden of chronic diseases pose a significant concern. The number of patients diagnosed with diabetes now exceeds 15 million, and an additional 6 million are suspected of having this condition but have not been diagnosed. Approximately 60 million individuals are in a pre-diabetic state, and nearly 67 million individuals are obese, a condition now considered to be a chronic disease. Additionally, the prevalence of heart failure exceeds more than 5.5 million and is the number one reason for hospitalization in patients over the age of 65.
Monitoring Clinical Stability
These chronic conditions often lead to periods of hospitalization and lifelong medical management on an out-patient basis. Key goals in reducing the risk of hospitalization and optimizing patient outcomes are 1) early identification of decompensation in clinical status, and 2) ensuring patient compliance with the prescribed medical management program. In the current healthcare system, attaining these goals is a significant challenge. Central issues pertaining to this challenge include the frequent inability of healthcare providers to monitor the clinical stability of all patients with a chronic disease in a given practice and to provide compliance prompts to these patients, both on a frequent basis.
Medical Communication
HealthCall, LLC is a medical communications company and the first provider of Automated Patient Response™ solutions. Healthcare professionals throughout the US health care system use HealthCall solutions to enable the communication of more timely and relevant health information between healthcare professionals and patients. The improved clinical management and patient-centric approach results in increased patient involvement, healthier self-care behaviors, and higher quality outcomes. Automating clinical and administrative patient outreach workflows improves efficiency by eliminating non-value-added activities and enabling management-by-exception. The company's proven solutions materially impact the financial health of organizations by increasing revenues and reducing costs.
Sophisticated HealthCall technology automates routine interactions and complex workflows between patients, providers, and payers. HealthCall solutions incorporate multiple outreach modalities including voice, email, text messaging, web, facsimile, and physical letters (delivered via the United States Postal Service). The proven architecture provides scheduling, decision support tools, authentication, access encryption, standardized documentation, audit trails, and transaction management.
The HealthCall platform is accessed via a standard web browser and a secure Internet connection. Additionally, custom integrations can be implemented with the client's electronic health records (EHR/EMR) and other information systems. The solution is HIPAA compliant and adheres to the FDA regulation 21 CFR part 11 relating to Electronic Records and Electronic Signatures.
In addition to chronic care, HealthCall Automated Patient Response™ solutions are used in wellness programs, medication management, and within administrative workflows.
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