Our live calls help manage your patients…
Post-discharge, population health, transitional care, chronic care management, surveys, and scheduling.
HealthCall brings together the patented and proven HealthCall platform with our Care Specialists who provide a personal touch when calling your patients.
Our experienced Care Specialists work as an extension of your care team helping you more effectively manage post-discharge calls and patient communications.
- Clinical relationship management training
- Five years minimum experience
- Administrative and clinical expertise
- 100% On-shore, neutral dialect
- Client-directed dialog and protocols
Whether you are looking for help following up with patients post-discharge or managing patients with chronic disease, we will with you to design custom programs based upon your needs and workflows.
Realtime Call Center Management
Monitor the progress of your live calls in realtime via the HealthCall cloud-based platform on your laptop, tablet, or smartphone. The dashboard is fully interactive; click on any data point to view underlying metrics and related patients. You can easily track progress by program, group, day, week, month, etc.
- Monitor all call center activities in real-time
- Listen to full audio of patient encounters
- Access operations on your laptop, tablet, or smartphone
- Personalize your alerts and notifications
- Track daily metrics and outcomes via the interactive dashboard
HealthCall Encounter Management tools guide our Care Specialists in following best practices ensuring the quality outcomes you expect. These tools employ dialog prompters, decision support tools, flexible data entry forms, narration capture, and action items, which all work together to enable a higher level of quality care. Learn more.
Our experienced and knowledgeable Care Specialists deliver seamless solutions for clinical and administrative calls. See how we can transform the way your team delivers care. Request a demo today.