HealthCall APR Assistant™

Automating Proactive Care for Transforming Community Health

AUTOMATE FOLLOW-UP. AMPLIFY IMPACT. ADVANCE OUTCOMES.

HealthCall APR Assistant™

Extend your team’s reach: automating proactive outreach, follow-up, and monitoring across mental health, fall-risk prevention, and chronic disease management.

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OVERVIEW

Beyond Patient Engagement – This is Automated Proactive Response

Traditional “patient engagement” tools focus on communication.
APR Assistant™ goes further: automating intelligent, clinically guided workflows that help you intervene early, reduce risk, and improve outcomes at scale.

Through automated calls, texts, or app check-ins, APR Assistant™ continuously connects with patients and community members, interprets responses, and triggers clinical action when needed.

Result: fewer missed opportunities, fewer avoidable events, and more time for your clinicians to care where it counts.

HOW IT WORKS

APR Assistant™ acts as an intelligent extension of your care team:

  • Automated outreach via voice, SMS, and digital surveys
  • Adaptive questioning to identify risk and flag red alerts
  • Workflow automation for follow-up, documentation, and reporting
  • Seamless integration with the HealthCall platform, EHR, and RPM data
  • Configurable escalation rules ensure timely clinical response
Flow Chart Depicting: Patient → APR Assistant (automated outreach) → Risk Detection → Clinician Alert → Intervention → Improved Outcome.

USE CASES IN ACTION

1. Behavioral & Mental Health

Support consistent contact, medication adherence, and crisis prevention.
APR Assistant™ automatically checks in, tracks symptom patterns, and routes high-risk responses for clinician follow-up, reducing unnecessary 911 calls and ED visits.

Example: A high-utilizer with anxiety and chronic illness reduced emergency calls by 86% in one year with automated daily outreach.

 

2. Fall-Risk & Community Paramedicine

Transform follow-up for non-transported or recently discharged patients.
Daily or weekly automated calls identify new fall events or worsening symptoms before they escalate.

Example: An EMS program automated 2,000+ follow-ups, identified 700 at-risk patients, and completed 277 home inspections, improving safety and reducing repeat 911 activations.

 

 

3. Chronic Disease & Readmission Prevention

Monitor heart failure, diabetes, COPD, and more: without device dependency.
 APR Assistant™ engages patients in self-reporting vitals and symptoms, reinforcing education, and prompting intervention before deterioration.

Example: A home-health agency achieved a 4.7 % 30-day HF readmission rate (vs. 18.5 % national average) while cutting equipment costs.

WHY IT MATTERS

Smarter Automation. Real Clinical Results.

  • Extend care capacity without expanding staff
  • Standardize follow-up to ensure no one falls through the cracks
  • Identify risks early through data-driven insights
  • Improve compliance and outcomes while reducing cost of care
  • Document automatically for QI, reporting, and reimbursement

DESIGNED FOR CLINICAL ENVIRONMENTS

Built for integration, security, and compliance.

  • Fully HIPAA-compliant platform
  • EHR and RPM interoperability
  • Configurable to EMS, public health, or behavioral workflows
  • Detailed audit logs and performance reporting

IMPLEMENTATION & SUPPORT

Seamless onboarding, measurable results.

Our experts partner with your clinical and IT teams to design workflows, alerts, and follow-up schedules that match your population needs.
From pilot to scale, APR Assistant™ evolves with your program goals.

NEXT STEPS

Ready to see it in Action?

Discover how HealthCall APR Assistant™ can transform your follow-up programs and population-health strategy.

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HealthCall APR Assistant™ is part of the HealthCall Care Integration Platform.

Trusted by EMS, behavioral health, and public-health organizations nationwide to automate proactive response and transform how communities care.