Better Experience for Patients.
Better Experience for You.
As texting and smartphones are pervasive in our culture, patients are more comfortable with using automated systems in healthcare. Like other facets of our lives, the convenience and time savings enabled by automation is increasingly becoming an expectation of most patients.
HealthCall Patient Engagement services enhance the patient journey, accelerate healthcare delivery, boost operational efficiencies, and ensure more timely communication with care team members empowering more proactive care and better outcomes.
HealthCall Fully Integrated Patient Engagement Innovations and Services
Patented Automated Patient Response™ (APR™) Assessments
Automate Patient Response™
Acting as an extension of you, the versatile HealthCall-APR™ service automates routine interactions and complex workflows between patients, providers, and payers.
Like you, HealthCall APR™ uses multiple communication methods to reach, notify, assess, survey, educated and provide a gentle nudge of encouragement.
6.9 Million Patients
24+ Studies, Journals, and White Papers
Hundreds of programs in production
Intelligent Outreach Campaigns
HealthCall Intelligent Outreach campaigns incorporate multiple outreach modalities including interactive inbound and outbound voice, text/SMS, HTML email, secure web, smartphones, and physical letters (delivered via First Class United States Postal Service). For each patient, sophisticated technology schedules, monitors, and links all available communication modalities within the HealthCall Outreach Engine letting patients respond in whichever manner is most convenient for them and immediately ceasing all other automated attempts.
This highly scalable method supports a full spectrum of behavioral health, wellness, and prevention needs while delivering industry-leading connection and response rates. All of this with no app for patients to install, no registration, and no licensing — easy to use, quick, and secure.
Universal Device Support. No app needed.
Regardless of the operating system and brand of device, HealthCall patient engagement supports nearly all smartphones, tablets, laptops and computers.
From joining a virtual care telehealth appointment, answering automated health assessments, responding to satisfaction surveys, accessing the patient portal, to reordering supplies, there are no apps to install or registration needed. Plus, all services are fully integrated for automated documentation and billing.
Best Practices vs. Individualized Care
Automated health assessments can be quickly configured by adding and removing questions based on individual clinical needs. For example, the question of checking for swollen ankles within a standard heart failure assessment can be easily omitted to account for a diabetic amputation.
The patented HealthCall-APR™ system automates routine patient interactions while educating and encouraging patients towards healthier self-care behaviors.
Remote Patient Monitoring with and without Devices
HealthCall RPM uses SMS text messaging, email, and phone calls to encourage, educate, and assess patient progress — without devices.
HealthCall also supports device-based monitoring including weight scales, blood pressure cuffs, pulse oximetry, activity wrist bands, and more. Both patient-reported outcome measures and device-based metrics are fully integrated and displayed numerically and graphed.
Integrated Secure Telehealth Video
When being there isn’t best, HealthCall Secure Telehealth video enables care professionals to deliver advanced care anywhere connecting patients and care teams with one click across most devices and smartphones.
Patients simply click on a text or email link to securely join their telehealth video appointment. They have no app to install or registration to worry about. Additionally, HealthCall Secure Telehealth video is fully integrated making it easy to document and automate billing.
In-bound toll-free calling
Universal device support
Voicemail patient messages
Chronic care management
Pre and post surgery
Transition care management