HealthCall and Primary Record Formalize Partnership to Connect
Mobile Integrated Health With the Patient’s Full Health Story

Closing Healthcare’s “Last-Mile” Information Gap

Health information is often fragmented across hospital systems, physician practices, patient portals, EMS records, printed documents and the memories of patients and caregivers. Although each organization may hold part of the record, no single provider necessarily has the complete picture.

That gap is especially challenging for MIH and community paramedicine teams caring for people with complex needs at home. Providers may arrive with an incomplete referral or limited visibility into care delivered by another health system, a previous EMS encounter or changes between visits.

Patients and families also struggle to manage multiple portals, medication lists and paperwork. Primary Record addresses that burden through consumer-directed exchange, giving patients direct, usable access to records from connected sources representing approximately 80% of U.S. hospital capacity. This model aligns with federal patient-access and information-sharing efforts led by HHS through ONC under the 21st Century Cures Act.

The partnership closes this “last-mile” gap by connecting Primary Record’s patient-directed record with HealthCall’s MIH encounter information and extending relevant information beyond institutional systems to patients, caregivers, and authorized professionals in homes and communities. Authorized providers gain greater context, while patients and caregivers retain greater control over how their information supports care.

Benefits for Patients, Families, and Care Teams

More informed care in the home. Authorized MIH professionals can begin an encounter with greater context about the patient’s history, previous care and current needs, reducing reliance on incomplete referrals or recollection.

A more complete health story. MIH visits, home assessments and community-based care can become part of the record patients and caregivers use to coordinate care across organizations.

Patient-directed sharing. Patients and caregivers can authorize relevant information to be shared with the professional helping them at that moment.

Less friction and better continuity. Bringing information together can reduce time spent switching among portals, locating records and reconstructing medical histories. It also supports clearer handoffs among hospitals, clinics, EMS agencies, homes and community programs.

Greater visibility over time. Longitudinal information can help care teams recognize recurring events and changes, such as repeated falls, frequent 911 calls or shifts in clinical measures, that may be difficult to identify from one encounter. This is particularly valuable for older adults, people with multiple chronic conditions and families coordinating care among several providers.

“MIH professionals often care for patients at the moment when complete context matters most, yet the information they need may be spread across several organizations and systems,” said Daniel Hayes, founder and chief executive officer of HealthCall. “By connecting HealthCall’s longitudinal care-delivery record with Primary Record’s patient-directed record, we can help authorized providers make more informed decisions in the home.”

“Families have become the connective tissue of a fragmented healthcare system,” said Jean Ross, RN, co-founder and chief executive officer of Primary Record. “This partnership gives patients and caregivers a practical way to bring their health story together and share the right information with the professional standing in front of them.”

The partnership reflects a shared view that interoperability must extend beyond data exchange among large healthcare institutions. Information must also reach patients, caregivers, paramedics, community health workers and other professionals responsible for care outside traditional clinical settings.

Together, HealthCall and Primary Record are building a new model for patient-centered interoperability; one designed to place relevant, actionable information in the hands of patients, caregivers and authorized care professionals when it can make the greatest difference.

About HealthCall
Founded in 2003 and based in Crown Point, Indiana, HealthCall provides a care-delivery platform purpose-built for Mobile Integrated Health and Community Paramedicine. Its patient-centered platform supports longitudinal health records, flexible clinical and administrative documentation, care coordination, patient engagement, telehealth, remote monitoring, workflow automation, quality reporting and billing-related processes. HealthCall works with first responders, healthcare organizations and community services to support connected care in homes and other community settings.

About Primary Record
Based in Fishers, Indiana, Primary Record is a nurse-led, family-centered health information platform that helps patients, caregivers and community care teams collect, organize, understand and share health information. Primary Record brings together records and details from multiple portals and other sources so families and authorized care partners can work from a more complete, current and understandable health story. Primary Record’s model is enabled by the 21st Century Cures Act, which gives patients the legal right to direct their health data to the app of their choice.

Media Contacts

HealthCall
Sara Bruner
Operations Director
sbruner@healthcall.com
(219) 476-3462

Primary Record
Jean Ross, MHA, BSN, RN
CEO, Primary Record
jean@primaryrecord.com
(317) 270-8327