Remote Patient Monitoring (RPM)
Better outcomes for more people using Remote Patient Monitoring without devices.
Highly versatile remote patient monitoring services (RPM services), have been proven throughout healthcare, particularly in caring for high-risk individuals. Health resources, as defined by the US Health Resources and Services Administration, support long-distance clinical healthcare and health-related education. HealthCall’s RPM platform is accessible, scalable, cost-effective, and customizable.
Scalable remote patient monitoring with a personal touch
HealthCall’s Remote Patient Monitoring platform uses SMS text messaging, email, and phone calls to encourage, educate, and assess patient progress, without devices.
Patented technology engages patients through an intelligent sequence of automated texting, email, and phone outreach to provide a superior experience enabling patients to respond in a way most convenient to them.
The automated HealthCall RPM interacts directly with patients to collect current and relevant information through remote monitoring. RPM technologies are crucial in managing patient health and improving health outcomes. These technologies enhance the patient’s ability to monitor their health conditions and engage in self-management. Sophisticated risk-based decision support tools alert providers in real-time to take appropriate action when patient responses are outside of prescribed limits. For patients with unique clinical needs, elements within the monitoring programs can easily be individualized by the patient.
Beyond technology, HealthCall RPM acts as an extension of the care professional by applying behavioral health methodologies proven to empower and encourage healthier self-care behaviors. The data collected is seamlessly integrated within the longitudinal electronic health records (EHR) to improve patient care.
Individualized Care
Once in production, care team members have the option to quickly and easily individualize RPM programs to meet unique patient needs. For example, you can add assessment questions, add baseline measures, adjust decision support tools, change outreach schedules, and set communication preferences. Chronic diseases such as heart disease, diabetes, and congestive heart failure benefit from ongoing monitoring to manage healthcare challenges proactively. RPM enables care providers to remotely assess and evaluate the patients’ health status by gathering real-time data.
HealthCall RPM automates the communication of more timely and relevant health information with patients enabling care professionals to focus on the right patients at the right time.
High touch for patients. Low impact on you.
While a statistically small portion of the population typically accounts for over half of all expenditures and emergency resource utilization, the members of this portion are constantly changing. Simply monitoring those who have already suffered a medical event is still highly reactive and thus costly.
“We switched to HealthCall for the greater flexibility and lower cost of ownership. HealthCall is easier to use and we can use it in other programs and reach a wider patient population.”
The cost-effective, scalable HealthCall model casts a broader care net to monitor larger populations and proactively identify high-risk individuals. Real-time alerts allow a process of management-by-exception, enabling limited care teams to focus on the right patients at the right time.
By monitoring subtle changes related to key signs and symptoms, care professionals are alerted to patients early as they begin to trend outside of limits, to provide more appropriate proactive care mitigating the need for hospitalization or expensive emergency services, leading to significant cost savings. This proactive approach reduces the need for an unnecessary hospital visit. Remote patient monitoring (RPM) plays a vital role in managing individuals with advanced chronic diseases and in decreasing emergency hospital visits.
Managing by exception with a personal touch
“The [care professional] finds out exactly what’s taking place with the patient by collecting real-time patient data. Monitoring the health status of patients allows healthcare providers to anticipate health fluctuations and intervene proactively. At that point, they can add personalized patient education or reinforcements specific to that individual patient’s needs. Patient compliance is crucial in this process, as it ensures that patients adhere to their treatment plans, leading to better health outcomes.
Whenever a patient’s response falls outside of their prescribed parameters, HealthCall RPM flags the patient’s chart. Risk stratification tools prioritize follow-up calls accordingly. A huge patient population can be managed efficiently and effectively by very few staff.
Not only that, but care team members can focus on the right patients at the right time, providing patient-centric care where it’s needed most as they interact with patients during critical follow-up calls.”
L. Collins
Chief Clinical Officer
Home Health Services
Scaleability Examples
Rapid
Care providers are leveraging RPM systems to enhance security and efficiency in patient care, improving health outcomes and reducing costs. These systems enable health providers to track and respond to patients’ health metrics in real-time. Common RPM devices such as blood pressure cuffs and glucometers empower patients to monitor their health metrics and facilitate timely interventions.
Rapid Ramp-up
Our implementation team has successfully launched hundreds of programs nationwide, most within 4 to 6 weeks. Successful implementation hinges on mitigating challenges such as managing large volumes of health data, privacy concerns, and the need for accuracy in measurements. The full turnkey approach follows best practices stepping clients through the entire process from program configuration, to training, through launch and ongoing support.
Ready-to-use Customizable Programs
HealthCall offers a number of evidence-based and production-proven standardized HealthCall Monitoring programs. These programs are essential for effective disease management, particularly for late-stage chronic conditions like heart disease, diabetes, and asthma. Remote patient monitoring solutions are also utilized to manage various patient groups, including pregnant women, the elderly, and post-surgical patients. Additionally, chronic obstructive pulmonary disease (COPD) is a condition that benefits significantly from RPM by providing frequent health data and enabling better patient engagement. Clients have the option of utilizing their own monitoring protocols or starting with a HealthCall program as a framework for customizing their own program.
Standalone or Fully Integrated
HealthCall RPM can be used as a standalone solution or fully integrated within the HealthCall care delivery platform, featuring exceptional versatility in clinical documentation, care coordination, and patient engagement with program-specific clinical and administrative process automation. The remote patient monitoring system can be seamlessly integrated into existing clinical workflows, enhancing both versatility and integration. “HealthCall automatically handles the secure transfer of RPM data, eliminating manual effort while ensuring the security and privacy of patient information. HealthCall remote care services, including the integration of remote patient monitoring (RPM) systems into existing clinical workflows, enhance patient usability and maximize data security.
HealthCall RPM stats
6.9 Million
Patients enrolled
11.7 Million
Automated interactions
800,000
Robust Features
Remote Patient Monitoring Devices for the 4%
For the small subset of patients who may benefit from physical monitoring devices, HealthCall supports both physical device readings and patient-reported outcomes. By employing RPM devices, which are classified as medical devices adhering to FDA standards, healthcare providers can track crucial metrics like heart rate, blood pressure, and pulse oximetry in real-time, allowing for timely interventions and improved patient outcomes. The real-time tracking and trending of device metrics and patient-reported outcomes appear within the same interface.
Available third-party biometric devices include weight scales, blood pressure cuffs, pulse oximetry, and activity wrist bands. Through the HealthCall device API (application program interface) third-party device manufacturers and distributors build seamless integrations to display their device readings directly within the HealthCall interface. Decision support tools can then graph data along with alerting appropriate staff when readings are outside of prescribed patient-specific limits.
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