How a Midwest City Automates At-Risk Referrals, Triples Capacity

Prestigious Medical Journal Spotlights Fall Prevention Using HealthCall

A recent study published in the Journal of the American Geriatrics Society highlights the effectiveness of HealthCall’s Care Delivery platform in improving the quality and continuity of care for patients who fall, a common reason for 911 calls.

Fall prevention is a top priority for emergency medical services (EMS), and a major public health concern, with more than 80 percent of fall-related deaths happening in patients’ homes. These falls are preventable, yet millions of older adults in the U.S. fall every year, leading to serious injuries, more than 32,000 deaths and resulting in $50 billion of associated health care costs.

old men falling
Researchers at Ohio State University College of Medicine in Columbus, Ohio, tested the potential of automated referrals in a community paramedicine program by using HealthCall’s unique cloud-based platform. This was a retrospective study at a fire-based EMS agency with two stations serving a Midwest city.
The study showed that a community paramedicine program using software automation significantly increased patient referrals from an average of 14.2 per month to 44.9 per month. The study also showed that by linking a community paramedicine program to emergency medical service records, first responders could quickly review in real-time longitudinal information on a patient, including past medical history, and create a more targeted response, which in turn, improved the quality of care the patient received.

“This seamless integration is another example of the incredible innovation and rapid evolution that continues to take place across the country within our community paramedicine and mobile integrated healthcare clients. Seeing our client’s use of HealthCall highlighted in the medical literature inspires us to keep doing what we do — advancing healthcare delivery.”

Daniel Hayes

CEO, HealthCall

HealthCall technology improved efficiencies, operations, communication, and quality of care. The use of HealthCall also helped materially reduce costs and eliminated the need for EMS personnel to recall particular events and maintain paper trails of patient data, according to the findings of the study. EMS personnel were able to quickly send electronic referrals to other community care systems, which streamlined patient care and reduced the possibility that patients recovering from falls would forgo follow-up care. Declining additional care contributes to increased risk of repeat falling, a contributing factor to frequent 911 calls, recurrent ambulance transfers, and hospital visits.

Prestigious Medical Journal

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