Sustainable Solution Demonstrates Significant Readmission Reductions Across Multiple Entities Nationwide
In an analysis of 1,920 patients within a readmission reduction program based upon HealthCall’s PersonalTouchTM solution, 296 were readmitted within 30 days, resulting in a readmission rate of 15.42% and a 21.4% reduction compared to the
national average of 19.6% (Figure 1). These are
real world patients with multiple conditions and comorbidities. Unlike control studies, there were no exclusion criteria.
PersonalTouchTM is an administrative and clinical care coordination system designed for use directly by hospitals, home health agencies, post-acute care providers, and specially trained paramedics (EMS).
Patients are assigned to a care plan within the system based upon their primary diagnosis, such as a respiratory or heart health program. Once assigned, a care specialist can individualize the care plan based upon the patient’s specific needs.
Through a system of education, coaching, and signs and symptoms monitoring, PersonalTouchTM engages patients in the adoption of self-management skills, improves health literacy, and facilitates increased collaboration on behalf of their provider.
By understanding the root causes of readmissions and working within the system, which enables continuum of care partnerships to ensure that objective measures are attained, HealthCall PersonalTouchTM is a vital tool in improving health outcomes and reducing the overall cost of care. HealthCall’s experience and published evidence has resulted in improved health outcomes, better care coordination, improved care effectiveness and population health, better quality, and improved operational efficiency.
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- Bradley, E.H., Curry, L, Horwitz, L.I., Sipsma, H., Thompson, J.W., Elma, M.A., Walsh, M.N., & Krumholz, H.M. (2012). Contemporary evidence about hospital strategies for reducing 30-day readmissions. Journal of the American College of Cardiology. 60, 607-614.
- Jencks, S.F., Williams, M.V., Coleman, E.A. (2009). Rehospitalizations among patients in the Medicare Fee-for-service program. New England Journal of Medicine, 360, 1418-1428.
- McClellan, M., McKethan, A.N., Lewis, J.L., Roski, J., & Fisher, E.S. (2010). A national strategy to put accountable care into practice. Health Affairs, 29, 982-990.